Contents
Data Commitment
pq789 never sells your personal data. We use it solely to operate your account, process your payments, and keep the platform secure.
1 Who We Are
pq789 is an online gaming platform accessible at pq789.net, operated by pq789's authorised gaming entity under an internationally recognised gaming licence. In the context of this Privacy Policy, pq789, "we", "us", or "our" refers to that licensed operating entity and its authorised data processing personnel.
pq789 acts as the data controller in respect of the personal data collected from players who register and use the Platform. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers — such as payment processors, identity verification agencies, or game software providers — those parties act as data processors on our behalf and are contractually required to handle your data only as instructed by pq789 and in compliance with applicable data protection standards.
For any privacy-related enquiry, you may reach our Data Protection contact via email at [email protected] with the subject line "Privacy Enquiry".
2 Personal Data We Collect
pq789 collects the minimum personal data necessary to operate a licensed, secure gaming platform for Pakistani players. The categories of data we collect are set out in the table below:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number (where applicable) | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address, residential address (city, province) | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa account references, HBL / UBL / Meezan Bank account details, deposit and withdrawal transaction records in PKR | Deposits, withdrawals & KYC |
| Verification Documents | Scanned copy of CNIC or passport, utility bill or bank statement confirming address, payment method proof | KYC compliance checks |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Every platform visit |
| Usage Data | Pages visited, games played, bet amounts, session duration, bonus usage patterns | Every platform session |
| Communications Data | Live chat transcripts, support emails, feedback submissions | When you contact support |
| Responsible Gaming Data | Deposit limit settings, self-exclusion status, cool-off period records, problem gambling flags | When RG tools are activated |
pq789 does not collect or store sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is present in a standard CNIC document submitted for identity verification.
3 How We Collect Your Data
pq789 collects personal data through the following channels:
3.1 Direct Collection
You provide data directly to pq789 when you register an account, complete the KYC verification process, make a deposit or withdrawal request, contact our support team via live chat or email, activate a responsible gaming tool, or respond to a promotional survey or feedback request.
3.2 Automated Collection
When you access the pq789 Platform, our servers automatically log technical data including your IP address, device identifiers, browser details, and session activity. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 9 of this Policy.
3.3 Third-Party Sources
pq789 may receive personal data about you from third parties in specific circumstances, including: identity verification agencies that confirm your CNIC details against government records; payment processors such as JazzCash and EasyPaisa that confirm transaction status; fraud prevention and anti-money laundering screening services; and publicly available sources such as sanctions lists and politically exposed persons (PEP) databases consulted as part of our compliance obligations.
4 Why We Use Your Personal Data
pq789 processes your personal data for the following specific purposes. We do not use your data for any purpose incompatible with those listed below without first obtaining your consent or as otherwise permitted by applicable law.
- Account Registration & Management: To create, maintain, and operate your pq789 account, including verifying your identity, managing your Wallet, and providing access to games and services.
- Payment Processing: To facilitate PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to maintain accurate financial records of all transactions.
- KYC & Regulatory Compliance: To meet our obligations under the terms of pq789's international gaming licence, including mandatory identity verification, age verification, source of funds checks, and anti-money laundering (AML) screening.
- Fraud Prevention & Platform Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, and other conduct that may harm pq789 or other players.
- Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, to action self-exclusion and deposit limit requests, and to fulfil our duty-of-care obligations to players who may be experiencing gambling-related harm.
- Customer Support: To respond to your support enquiries, resolve disputes, and improve the quality of our support services.
- Platform Improvement: To analyse aggregated usage data in order to improve game performance, platform navigation, and the overall player experience.
- Marketing Communications: To send you promotional offers, bonus notifications, and pq789 news by email or SMS — but only where you have provided your explicit consent to receive such communications. You may withdraw this consent at any time by contacting support.
5 Legal Basis for Processing
pq789 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual Necessity: Processing that is necessary to perform the contract between you and pq789 — including account registration, payment processing, and game access — is carried out on the basis of contractual necessity.
- Legal Obligation: Processing required to comply with pq789's regulatory and licensing obligations — including KYC, AML screening, and responsible gaming record-keeping — is carried out on the basis of legal obligation.
- Legitimate Interests: Processing carried out to prevent fraud, maintain platform security, and improve the gaming experience is carried out on the basis of pq789's legitimate business interests, provided those interests are not overridden by your rights and freedoms.
- Consent: Processing for optional marketing communications is carried out solely on the basis of your freely given, informed, and specific consent. You have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out before the withdrawal.
6 Data Sharing & Disclosure
pq789 does not sell, rent, or trade your personal data with any third party for their own marketing or commercial purposes. We may share your data only in the following limited and controlled circumstances:
6.1 Service Providers
We share personal data with carefully selected third-party service providers who assist in operating the pq789 Platform. These include identity verification agencies, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), game software providers, fraud detection services, cloud hosting providers, and customer support software vendors. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing services to pq789.
6.2 Regulatory & Law Enforcement Authorities
pq789 will disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where we are legally required to do so, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, terrorist financing, or other criminal activity. We will provide only the minimum data required to fulfil the legal obligation.
6.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of pq789's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and any material changes to how your data is processed as soon as is reasonably practicable.
pq789 will never share your personal data with third-party advertisers, data brokers, or marketing agencies. If you receive a communication claiming to be from pq789 via an unexpected channel, treat it with caution and report it to [email protected].
7 International Data Transfers
pq789 operates under an international gaming licence, which means some of our infrastructure, service providers, and compliance partners are located outside Pakistan. Your personal data may therefore be transferred to and processed in countries other than your country of residence.
Where personal data is transferred internationally, pq789 takes appropriate safeguards to ensure that your data receives a level of protection equivalent to that required under applicable data protection principles. These safeguards may include: standard contractual clauses binding the recipient to protect the data; adequacy decisions recognising the recipient country's data protection framework as equivalent to international standards; or binding corporate rules applicable within our group of companies.
If you would like further information about the specific safeguards applied to any international transfer of your personal data, please contact us at [email protected].
8 Data Retention
pq789 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The table below summarises our standard retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC documents | 5 years after account closure | AML and licensing compliance |
| Financial transaction records | 5 years after account closure | AML and tax record obligations |
| Account & gameplay data | 3 years after last login | Dispute resolution & audit |
| Support communications | 3 years after resolution | Quality assurance & disputes |
| Responsible gaming records | 5 years after account closure | Licensing duty-of-care obligations |
| Marketing consent records | Until consent is withdrawn | Consent audit trail |
| Technical & log data | 12 months from collection | Security monitoring & fraud detection |
Once a retention period has expired, pq789 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.
9 Cookies & Tracking Technologies
pq789 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, analyse Platform performance, and detect fraudulent activity. The categories of cookies we use are as follows:
9.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function. They maintain your login session, preserve your language and currency preferences, and enable core security features. You cannot opt out of strictly necessary cookies without preventing the Platform from functioning correctly.
9.2 Analytics Cookies
pq789 uses first-party analytics cookies to collect aggregated, anonymised data about how players navigate the Platform, which game categories are most visited, and where players encounter technical difficulties. This data helps us improve the Platform for all users. No individual player is identified through analytics data.
9.3 Fraud Detection Cookies
Our fraud prevention systems use cookies and device fingerprinting technology to identify suspicious patterns of behaviour, including multi-accounting attempts, bonus abuse, and automated bot activity. This processing is carried out on the basis of pq789's legitimate interests in maintaining a fair and secure gaming environment.
9.4 Managing Cookies
You may control non-essential cookies through your browser settings. Most modern browsers allow you to refuse, delete, or selectively accept cookies. Please note that restricting cookies may affect the functionality of the pq789 Platform, including your ability to maintain a login session.
10 Your Data Rights
As a pq789 player, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or email with the subject line "Data Rights Request". We will acknowledge your request within 72 hours and respond substantively within 30 days.
10.1 Right of Access
You have the right to request a copy of all personal data pq789 holds about you, together with information about how that data is processed, the purposes for which it is held, and any third parties with whom it has been shared. This is commonly referred to as a Subject Access Request (SAR).
10.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Identity data corrections may require you to submit updated KYC documentation to support the change.
10.3 Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to the processing and there is no overriding legitimate interest. Please note that pq789 may be required to retain certain data for the retention periods described in Section 8 to meet our legal and licensing obligations, and erasure requests cannot override those mandatory retention obligations.
10.4 Right to Restrict Processing
You have the right to request that pq789 restrict the processing of your personal data in specific circumstances — for example, while the accuracy of the data is contested, or while an objection to processing is being assessed.
10.5 Right to Object
You have the right to object to the processing of your personal data where that processing is based on pq789's legitimate interests. You also have an absolute right to object to the processing of your personal data for direct marketing purposes, which pq789 will action immediately upon receipt of such an objection.
10.6 Right to Data Portability
Where processing is carried out by automated means on the basis of your consent or contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted directly to another controller where technically feasible.
pq789 will not charge a fee for exercising any of the above rights in ordinary circumstances. Where requests are manifestly unfounded or excessive, pq789 may charge a reasonable administrative fee or decline to act on the request, providing written reasons for that decision.
11 Children & Minors
The pq789 Platform is strictly intended for adults aged 21 years and above. pq789 does not knowingly collect, store, or process the personal data of anyone under the age of 21. Age verification is conducted as a mandatory step in the KYC process, and accounts that cannot be verified as belonging to an adult aged 21 or over will be suspended immediately.
If you are a parent or guardian and have reason to believe that a person under the age of 21 has created a pq789 account or provided personal data to the Platform, please contact our support team immediately via live chat or at [email protected]. We will investigate promptly, close the account, delete all associated personal data, and void any transactions that occurred during the underage period.
Responsible adults who share devices with minors should ensure their pq789 login credentials are kept strictly private and that their devices are secured when not in use. pq789 supports the use of parental control software as an additional safeguard.
12 Security Measures
pq789 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Transport Layer Security (TLS): All data transmitted between your device and the pq789 Platform is encrypted using TLS 1.2 or higher, providing protection against interception during transmission.
- Encryption at Rest: Sensitive data fields — including CNIC numbers, financial account references, and KYC documents — are encrypted at rest in pq789's database infrastructure using industry-standard encryption algorithms.
- Access Controls: Access to personal data within pq789's systems is restricted to authorised personnel on a strict need-to-know basis. All data access is logged and subject to regular audit review.
- Two-Factor Authentication: Internal pq789 systems that contain player personal data are protected by mandatory two-factor authentication for all staff members.
- Regular Security Assessments: pq789 conducts periodic vulnerability assessments and penetration tests on its Platform infrastructure to identify and remediate security weaknesses before they can be exploited.
- Incident Response: pq789 maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify affected players and relevant authorities within the timeframes required by applicable law.
While pq789 takes every reasonable precaution to secure your personal data, no internet-based system can guarantee absolute security. You are also responsible for maintaining the security of your own pq789 login credentials and for notifying us immediately if you suspect unauthorised access to your account.
13 Third-Party Links & Integrations
The pq789 Platform may contain references to or integrations with third-party services — including payment processors such as JazzCash and EasyPaisa, and game software providers. When you interact with these third-party services, you do so under their own privacy policies and terms of service, which are separate from and independent of this pq789 Privacy Policy.
pq789 is not responsible for the privacy practices or the content of any third-party service. We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of pq789. In particular, we recommend reviewing the JazzCash and EasyPaisa privacy notices before linking your mobile wallet account to pq789 for deposit and withdrawal purposes.
14 Updates to This Privacy Policy
pq789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or our licensing obligations. The effective date at the top of this page will be updated whenever a new version is published.
Where changes are material — for example, where we intend to process your data for a new purpose or share it with a new category of third party — pq789 will notify you in advance via your registered email address or a prominent notice on the Platform, providing you with a reasonable opportunity to review the changes before they take effect. Where required by law, we will obtain your renewed consent before applying material changes to existing data processing activities.
We recommend bookmarking this page and reviewing it periodically. Your continued use of the pq789 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms where consent is not separately required.
15 How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data pq789 holds about you, please contact our Data Protection contact using the following details:
- Email: [email protected] (subject line: "Privacy Enquiry" or "Data Rights Request")
- Live Chat: Available 24/7 directly on the pq789 Platform
- Response Time: We aim to acknowledge all privacy-related enquiries within 72 hours and to provide a substantive response within 30 calendar days.
Pakistan customer service hours for priority phone-back support are 09:00 – 01:00 (PKT) daily. For privacy matters that cannot be resolved through our internal channels, you may have the right to lodge a complaint with the data protection supervisory authority relevant to pq789's licensing jurisdiction.